Condos and high-rises
Check with building management about contractor registration, any insurance paperwork, parking and service-elevator reservations. Share the requirements before agreeing on an appointment.
Booking information
Before your cleaning visit.
Send photos, item sizes and your neighborhood. For a condo or office, include building access rules so the visit can be planned around them.
Before your visit
Arrange the access before the cleaning day.
A building rule or blocked service elevator can change the appointment. Include those details when you request a quote.
Clear access to the job
Pick up small belongings and clear a path. Tell us about stairs, gate codes needed on arrival and any furniture that must be moved. Agree on the items and rooms before work begins.
Fabric care and drying
For rugs, sofas and mattresses, send the care label. Leave time for drying; fabric, airflow and humidity affect it. Worn fabric, dye loss and contamination inside padding may remain after cleaning.
Ask about your cleaning job.
Sofa or upholstery
Send a full photo, a close-up of the stains and the care label if you can find it. Include the number of seats or approximate size.
Helpful details to send:
- Full furniture photo and number of pieces
- Fabric care label and stain close-ups
- City, parking and elevator rules